Managing grievances is inevitable when, from time to time, conflict arises in the workplace.

There are going to be times when two or more people just simply do not get along. But do you know how to effectively respond in order to minimise disruption and promote a healthy and safe work environment?

Unfortunately, there is no ‘cookie cutter’ solution for managing grievances. Rather, the appropriate response will require you to consider the type of grievance or complaint that has been made and the specific issues at hand.

For example, informal counselling or mediation might resolve personal issues between two staff members that have been causing significant disruption in the workplace. On the other hand, allegations of bullying, harassment or discrimination will require you to take a swift and firm response.

Regardless of the type of grievance or complaint, businesses have a duty to investigate and respond appropriately. Failing to respond appropriately carries associated legal risks.

HR Assured’s Grievance or Complaint Investigation Checklist

Our Grievance or Complaint Investigation Checklist is specifically designed to assist you to manage your specific legal obligations to investigate the allegations appropriately, and to help you to reduce the risk of a worker escalating their concerns to an external body such as the Fair Work Commission.

HR Assured’s Grievance or Complaint Investigation Checklist gives you the tools you need to:

  • interview the complainant and clearly identify the nature of the grievance/complaint;
  • link the investigation to your WHS management processes, if the allegations relate to a health and safety risk;
  • select an appropriate investigator from within or outside your business;
  • interview any witnesses and gather necessary evidence;
  • create an investigation report; and
  • conduct a disciplinary process with the respondent.

As a HR Assured client you have access to this unique checklist anywhere and anytime through our innovative, cloud-based, Human Resources Information System.

For more information on the recommendations and what this means for you, clients should contact the HR Assured team. If you’d like more information about the benefits of becoming an HR Assured client contact us today for an informal chat.