Casual employees: what are they good for?
Absolutely everything, if you're asking Australian retailer Myer. The retail giant has recently taken on more casual employees so it can meet increased shopper demand and improve customer service.
Late last year the department store on-boarded 3,000 Christmas casuals, and has retained a record number of these casuals (around 2,250) in a push to improve the overall in-store experience.
By analysing sales data in each department to identify the peaks and troughs in trade, the retailer cut st...